Internet Reputation Protector

All-in-One Reputation and Communication Solution

Manage Your Online Reputation and
Stay Connected with Your Customers

Your one-stop shop to position, promote, and protect your business

Never lose a customer over poor online reviews or slow response times. Our Internet Reputation Protector makes it easy to manage your reviews, customer communication, directory listings, and more with simple yet powerful solutions. The Internet Reputation Protector improves two key aspects of your online presence – reputation management and customer communication.

Get Your Online Performance Score

Online Presence

Your Online Presence on
50+ sites

Local Ranking

Your Local Ranking
on Google

Reputation Score

Your Online
Reputation Score

Customer Communication Solutions

Customer Communication Solutions

Tired of being lost in long customer conversations? Our platform allows you to conveniently manage your customer engagements in one organized spot. Threaded conversations ensure that all team members remain on the same page as the customer journey progresses.

Make use of channels such as text, Google, Instagram, Facebook, Webchat, and more for an easier and more successful connection with your customers. Buh-bye phone calls and hello higher conversions!

Text Messaging

Text Messaging

Receive all your customer messages in
one inbox

Stay Informed

Stay Informed

Threaded conversations allow for all team members to stay up to date throughout the customer journey.

All In One Inbox

All In One Inbox

Manage conversations and customer experience from the same inbox.

Connect<br />
On-the-Go

Connect
On-the-Go

Our mobile app provides real-time updates so you can engage and respond quickly to your customers.

Ready to Use<br />
        Templates

Ready to Use
Templates

Easily and quickly respond to reviews with templates.

Ready to Use<br />
        Templates

GMB, FB and IG
Messaging

Chat with customers over Google, Facebook, and Instagram messaging.

Receptionist

Receptionist

Receptionist answers your calls for you when you can’t get to the phone in time. Eliminate phone tag and turn missed calls into new opportunities.

Webchat & Video Chat

Webchat &
Video Chat

Get new business in real time from
your website

Lead Management

Lead
Management

Each conversation gathers a name and a phone number, so you can focus on closing the deal instead of collecting contact details.

Live Chat

Video Chat

Start video calls instantly on any device, from one inbox.

Live Chat

Live Chat

Engage your website visitors in real-time.

Chatbot

Chatbot

Our chatbot automatically answers FAQs, freeing up your team’s time.

Mass Texting

Mass Texting

Send Text Messages to a Large Number
of Contacts in One Click

Schedule

Schedule

Send out texts to be delivered on a set date and time, or over a period of time.

Reporting

Reporting

Get real-time data on all your text messaging with advanced analytics.

Contact List

Contact List

Easily upload your contacts in bulk or integrate with your CRM.

Add-on feature starting at $189/mo for 2,000 text/mo Available only with the Professional Plan

Reputation Management Solutions

Reputation Management Solutions

As a business owner, your reputation is everything. And with Internet Reputation Protector Reviews, you can rest assured that your reputation is in good hands. With our automated and intuitive platform, generating and managing reviews has never been easier. Whether you’re looking to build your reputation, grow revenue, or deliver exceptional customer experiences, IRP has everything you need under one roof.

Review
Management

Easily collect and manage more
customer reviews

Monitor

Monitor

Access all your customer reviews, from every source, in one dashboard.

Generate

Generate

Easily collect more reviews with automated email and text campaigns.

Promote

Promote

Automatically share your reviews across channels.

Directory Listings Management

Directory Listings
Management

Promote your business in 50+
top directory listings

Manage

Manage

Easily secure, manage and monitor your business information.

SEO

SEO

Rank higher and accurately in search engine results.

Auto Sync

Voice Search

Maximize your chances of appearing in local voice results on virtual assistants like Google Assistant, Siri, Microsoft Cortana, and Alexa.

Ticketing

Ticketing

Assign tickets to employees for
quicker replies 

Ticket Management

Ticket
Management

Resolve problems proactively by assigning support tickets for reviews.

Real Time Alerts

Real Time Alerts

Notifications are sent to specific employees when a new ticket is assigned and each time its status changes.

Reporting

Reporting

Track issue resolution and measure employee performance with detailed service reports

Add-on feature starting at $75/mo Available only with the Professional Plan

Text Message
Surveys

Fix problems before they arise
with customer surveys

Engage

Engage

Easily design custom surveys that engage customers in real-time.

Measure

Measure

Customer experience, employee satisfaction, and more.

Transform

Transform

Turn feedback into improved experiences.

Add-on feature starting at $75/mo Available only with the Professional Plan

Insights

Stay ahead of the competition

Compare

Compare

Get the same insights into your competitors’ customers that you have for your own.

Identify

Identify

Determine the root causes driving sentiment for reviews, social media comments and survey responses.

Capture

Capture

Benchmark strengths and weaknesses and identify opportunities to gain new customers.

Add-on feature starting at $75/mo Available only with the Professional Plan

Social

Social

Maximize your social media reach

Sentiment Trends

Promote Your 5-Star Reviews

Transform excellent reviews into compelling social posts that generate even more attention and engagement.

Compare

Create Engaging posts

Design professional content complete with images, emojis, hashtags, and links. 

Evaluate

Track Performance

Measure content, social reach, engagement, and audience growth uncovering trends you can use to optimize your social strategy.

Add-on feature starting at $109/mo per location Available only with the Professional Plan

Internet Reputation Protector integrates with the apps you use.

By connecting IRP to the tools you are currently using, you can simplify the process of customer experience management. IRP’s integration with over 3,000 software systems makes it easy to obtain new reviews, increase visibility on the web, improve efficiency, and boost profits.

The Ultimate Solution to Improving Your Online Customer Relations

By combining our reputation management and customer interaction solutions, we’re able to offer everything you need to enhance your online customer relationships in one affordable package. We’ll make sure customers are attracted to your website, engaged by your services, and delighted with their experience. Don’t worry about spending extra time and resources finding reviews and communicating with your customers - we’ll help streamline the whole process so you can make more sales and satisfy your customers easily and automatically.

View Plans & Pricing

Standard

Reputation Management

$209

Per Month, Per Location
$219 one-time setup

$2,149

Per year, Per location
No setup fee

What You Get:
  • Secure Top 50+ Directory Listings
  • Monitor and Collect Reviews:
    • Send Review Requests by Email or Text
    • Receive Instant Email, Text, or App Alerts When You Receive a New Review
    • Respond to Google & Facebook Reviews from the Dashboard
  • Customize Your Dashboard:
    • Branded Review Request Invitations
    • Add Custom Fields to Contact Information
    • Organize Your Customers by Tags for Easy Sorting
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*Coming soon: Google and Instagram Messaging Integration!

Professional

Reputation Management + Interactions

$319

Per Month, Per Location
$329 one-time setup

$3,309

Per year, Per location
No setup fee

What You Get:
  • Secure Top 50+ Directory Listings
  • Monitor and Collect Reviews:
    • Send Review Requests by Email or Text
    • Receive Instant Email, Text, or App Alerts When You Receive a New Review
    • Respond to Google & Facebook Reviews from the Dashboard
  • Customize Your Dashboard:
    • Branded Review Request Invitations
    • Add Custom Fields to Contact Information
    • Organize Your Customers by Tags for Easy Sorting
  • Customer Communication Management:
    • One Unified Inbox from Multiple Platforms
    • Assign Conversations by Department or Employee
    • Threaded Conversation History
  • Communication Platform Integrations:
    • Webchat
    • Video Chat
    • Text Messages
    • Facebook Messenger
    • Instagram Messaging
    • Google Messaging

Explore Our Add-Ons

  • Customizable, ready-made templates for your business.
  • Service reminder and appointment confirmation templates complete with branded graphics and text.

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  • Build your perfect survey with a wide choice of question types and advanced display logic. Collect feedback on products, services, and overall experience from your customers.
  • Turn surveys into convenient text conversations or lead to a separate, ready-built landing page for long-form surveys.
  • Send surveys to customers via email, text, social media, or host it on your website.
  • Automatic reports, sentiment analysis, and actionable insights can be sliced and diced by time, by location, and much more.
  • Easily send text messages to 200 customers at once
  • Send up to 2,000 texts per month for each business
  • This feature can be used to advertise promotions and make announcements
*Need more than 2,00 texts a month? Contact us for a quote

  • Humanize big data to understand the sentiments expressed in feedback and improve operations at the location and corporate level.
  • See how your stack up against your competitors – Compare sentiment for products and services against industry leaders at a brand, national or local level.
  • Analyze your competitors’ reviews from hundreds of review sites and social platforms so you can identify and track trending topics.
  • Evaluate your relative performance using the same categories and sub-categories you create for your own business insights, then drill down into specific topics, keywords, and adjectives driving customer sentiment.

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Compare Plans

The Pool Marketing Site has crafted a complete solution to bridge the communication gap between your business and your customers. We offer more features at a fraction of the price of other comparable services!

We can help you collect more online reviews and manage your directory listings. And, for the first time ever, we’re bundling in our brand new text messaging and web chat program!

Standard

Professional

Premium

We secure your business listings across 50+ sites

Monitor reviews from 250+ sites from one dashboard

Receive instant or daily review alerts via email or SMS

Set alerts based on review rating, review source, keywords

Automatically get new reviews via SMS, MMS, email, website, kiosks

Get new reviews on third party review sites or your own website

Integration with 1000+ apps, CRMs, PMSs

Direct Google Reviews – private API integration with Google

Create and track reviews goal on individual or all review sites

Respond to reviews on third-party sites directly from one dashboard

Review Response Templates

Auto-respond to reviews

Automatically flag reviews with spam or slander

Bulk review management using review tagging and ticketing

Tag employees to reviews to manage performance

Internet Reputation Protector microsite showcasing business information, and reviews

Microsite ranks on Google search

Google seller ratings: Display 5-star ratings in Google Adwords campaigns

Showcase reviews on your business website via iFrame or API

Auto-share reviews on Facebook and Twitter

Create campaigns for reviews, customer surveys, and promotions

Create automated workflows, drip or instant campaigns

Create custom HTML templates to match your brand and voice

End-to-end conversion funnel report

Reviews and ratings over time, by source, by location, by custom hierarchy

Customer satisfaction over time, by location

Net promotor score (NPS) for surveys, 3rd party reviews

Employee leaderboard

Visitors traffic report

Download reports in Excel / PDF

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Role-based dashboards at corporate, regional, branch level

Custom hierarchy and filters – regions, locations, products, employees

Create your own user experience by integrating our REST APIs

Setup custom user roles & role-based permissions

Execute bulk operations via UI or excel for 1000s of locations, users

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Unified inbox for web chat and 2-way texting

Initiate and archive conversations

Receive emails alerts and push notifications

Capture and turn website visitors into leads with web chat

Customized chat window to match your website

Enable chat for multiple websites and locations

Chat in real-time with customers while they are on your website

Web chat automatically respond to frequently asked questions about your business

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Easily send text messages to 200 customers in one go

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Create surveys for customer, employee, product, brand experience

Mix and match multiple question types

Add advanced skip and display logic to increase question relevance

Distribute surveys via Email, SMS

Net Promoter Score (NPS) survey reporting

Include 3rd party review request within survey

Reply to survey respondent via email

Convert survey responses into service tickets

Role-based survey response alerts for locations and teams

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Create support tickets from reviews, social mentions, surveys

Assign tickets to employees, track issue resolution

Receive email alerts for service ticket creation and updates

Advanced reporting to track ticket resolution

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Analyze customer feedback trends

Understand what’s working, what needs attention

Location analysis – understand relative operational performance

Create and manage custom categories and subcategories

Edit snippets – refine insights based on business priorities

Download insights as Excel / PDF reports

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Compare Internet Reputation Protector vs Podium, Reputation and Yext

Internet Reputation Protector

Podium

Boost Google ad performance with Google Seller Ratings

Manage business listings for all locations

Save time with automated review responses

Minimize bad reviews with “Direct Feedback” button

Share and showcase reviews on social media

Turn reviews into customer referrals

Manage business listings from a single dashboard

Schedule appointments, send reminders, and confirm with customers

Send automated referral campaigns

Schedule and manage social posts across locations

Internet Reputation Protector

Reputation

Go live in weeks, not months

Advanced, flexible, and affordable integrations

AI-assisted review responses

Auto-responses for 3rd-party reviews

Webchat including live chat and AI chatbot

Send an automated referral request after every review

Experience Score for each customer

Customized sentiment analysis with Insights

Dedicated success rep for every customer

Internet Reputation Protector

Yext

Premier Google partner

Google Seller Ratings certified partner

Generate reviews on Google, Facebook, and 200+ other sites

Effortless review process for customers

Share and showcase reviews on social media

Turn reviews into customer referrals

Manage all conversations in a single inbox

Two-way texting

Message on Facebook, Instagram, and Google

Video chat

Voicemail transcriptions

Our Customers Love Us

Your entire team is fabulous! I have been incredibly pleased and honored to work with you all. Great leadership starts at the top!

Kathleen McMordie, Texas Swim Academy

I’m Ready to Take Control of My Online Reputation.
Sign Me Up for a Demo!

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Questions? Contact us for more information