Reputation Management Solutions
Review
Management
Easily collect and manage more customer reviews
Monitor
Access all your customer reviews, from every source, in one dashboard.
Generate
Easily collect more reviews with automated email and text campaigns.
Promote
Automatically share your reviews across channels.
Directory Listings
Management
Promote your business in 50+ top directory listings
Manage
Easily secure, manage and monitor your business information.
SEO
Rank higher and accurately in search engine results.
Auto Sync
Save time with listings that automatically update across all sites and platforms.
Ticketing
Assign tickets to employees for quicker replies
Ticket Management
Resolve problems proactively by assigning support tickets for reviews.
Real Time Alerts
Notifications are sent to specific employees when a new ticket is assigned and each time its status changes.
Reporting
Track issue resolution and measure employee performance with detailed service reports
Add-on feature starting at $75/mo • Available only with the Professional Plan
Text Message
Surveys
Fix problems before they arise
with customer surveys
Engage
Easily design custom surveys that engage customers in real-time.
Measure
Customer experience, employee satisfaction, and more.
Transform
Turn feedback into improved experiences.
Add-on feature starting at $75/mo • Available only with the Professional Plan
Insights
Stay ahead of the competition
Compare
Get the same insights into your competitors’ customers that you have for your own.
Identify
Determine the root causes driving sentiment for reviews, social media comments and survey responses.
Capture
Benchmark strengths and weaknesses and identify opportunities to gain new customers.
Add-on feature starting at $75/mo • Available only with the Professional Plan
Benchmarking
Analysis through customer feedback
Sentiment Trends
Humanize big data to understand the sentiments expressed in feedback and improve operations.
Compare
Measure sentiment for products and services against industry leaders at a brand, national or local level.
Evaluate
Drill down into specific topics, keywords, and adjectives driving customer sentiment.
Add-on feature starting at $75/mo • Available only with the Professional Plan
Referrals
Make it easy for your current customers to refer new customers.
Request
Send your happy customers a referral request in just a couple of clicks.
Brand Exposure
Customers can refer your business on social media, or directly with their family and friends through email and messaging apps.
Automate
Completely automate your referral campaigns and get new leads.
Add-on feature starting at $75/mo • Available only with the Professional Plan
Customer Communication Solutions
Inbox
Receive all your customer messages in one inbox
Stay Informed
Threaded conversations allow for all team members to stay up to date throughout the customer journey.
Ready to Use Templates
Easily and quickly respond to reviews with templates.
GMB, FB and IG Messaging
Chat with customers over Google, Facebook and Instagram messaging.
Receptionist
Turn missed calls into voicemail transcripts and respond via text.
Video Chat
Start video calls instantly on any device, from one inbox.
Webchat
Get new business in real time from your website
Lead Management
Each conversation gathers a name and a phone number, so you can focus on closing the deal instead of collecting contact details.
Live Chat
Engage your website visitors in real-time.
Chatbot
Our chatbot automatically answers FAQs, freeing up your team’s time.
Mass Texting
Send Text Messages to a Large Number of Contacts in One Click
Schedule
Send out texts to be delivered on a set date and time, or over a period of time..
Reporting
Get real-time data on all your text messaging with advanced analytics.
Contact List
Easily upload your contacts in bulk or integrate with your CRM.
Add-on feature starting at $189/mo for 2,000 text/mo • Available only with the Professional Plan
The Ultimate Solution to Improving Your Online Customer Relations
By combining our reputation management and customer interaction solutions, we’re able to offer everything you need to enhance your online customer relationships in one affordable package. We’ll make sure customers are attracted to your website, engaged by your services, and delighted with their experience. Don’t worry about spending extra time and resources finding reviews and communicating with your customers - we’ll help streamline the whole process so you can make more sales and satisfy your customers easily and automatically.
View Plans & Pricing
Standard
Reputation Management
$2099
Per year, Per location
No setup fee
What You Get:
- Secure Top 50+ Directory Listings
- Monitor and Collect Reviews:
- Send Review Requests by Email or Text
- Receive Instant Email, Text, or App Alerts When You Receive a New Review
- Respond to Google & Facebook Reviews from the Dashboard
- Customize Your Dashboard:
- Branded Review Request Invitations
- Add Custom Fields to Contact Information
- Organize Your Customers by Tags for Easy Sorting
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Professional
Reputation Management + Interactions
$3259
Per year, Per location
No setup fee
What You Get:
- Secure Top 50+ Directory Listings
- Monitor and Collect Reviews:
- Send Review Requests by Email or Text
- Receive Instant Email, Text, or App Alerts When You Receive a New Review
- Respond to Google & Facebook Reviews from the Dashboard
- Customize Your Dashboard:
- Branded Review Request Invitations
- Add Custom Fields to Contact Information
- Organize Your Customers by Tags for Easy Sorting
- Customer Communication Management:
- One Unified Inbox from Multiple Platforms
- Assign Conversations by Department or Employee
- Threaded Conversation History
- Communication Platform Integrations:
- Webchat
- Video Chat
- Text Messages
- Facebook Messenger
- Instagram Messaging
- Google Messaging
Explore Our Add-Ons
- Customizable, ready-made templates for your business.
- Service reminder and appointment confirmation templates complete with branded graphics and text.
Compare Plans
The Pool Marketing Site has crafted a complete solution to bridge the communication gap between your business and your customers. We offer more features at a fraction of the price of other comparable services!
We can help you collect more online reviews and manage your directory listings. And, for the first time ever, we’re bundling in our brand new text messaging and web chat program!
Standard
Professional
Premium
Directory Listings
We secure your business listings across 50+ sites
Review Monitoring
Monitor reviews from 250+ sites from one dashboard
Receive instant or daily review alerts via email or SMS
Set alerts based on review rating, review source, keywords
Review Generation
Automatically get new reviews via SMS, MMS, email, website, kiosks
Get new reviews on third party review sites or your own website
Integration with 1000+ apps, CRMs, PMSs
Direct Google Reviews – private API integration with Google
Create and track reviews goal on individual or all review sites
Review Management
Respond to reviews on third-party sites directly from one dashboard
Review Response Templates
Auto-respond to reviews
Automatically flag reviews with spam or slander
Bulk review management using review tagging and ticketing
Tag employees to reviews to manage performance
Review Marketing
Internet Reputation Protector microsite showcasing business information, and reviews
Microsite ranks on Google search
Google seller ratings: Display 5-star ratings in Google Adwords campaigns
Showcase reviews on your business website via iFrame or API
Auto-share reviews on Facebook and Twitter
Campaigns
Create campaigns for reviews, customer surveys, and promotions
Create automated workflows, drip or instant campaigns
Create custom HTML templates to match your brand and voice
End-to-end conversion funnel report
Reporting
Reviews and ratings over time, by source, by location, by custom hierarchy
Customer satisfaction over time, by location
Net promotor score (NPS) for surveys, 3rd party reviews
Employee leaderboard
Visitors traffic report
Download reports in Excel / PDF
Enterprise Features
Role-based dashboards at corporate, regional, branch level
Custom hierarchy and filters – regions, locations, products, employees
Create your own user experience by integrating our REST APIs
Setup custom user roles & role-based permissions
Execute bulk operations via UI or excel for 1000s of locations, users
Customer Communication Management
Unified inbox for web chat and 2-way texting
Initiate and archive conversations
Receive emails alerts and push notifications
Capture and turn website visitors into leads with web chat
Customized chat window to match your website
Enable chat for multiple websites and locations
Chat in real-time with customers while they are on your website
Web chat automatically respond to frequently asked questions about your business
Easily send text messages to 200 customers in one go
Compare Internet Reputation Protector vs Podium, Broadly & Chekkit
Internet Reputation Protector
Podium
Broadly
Chekkit
Google Partnership & Integrations
Direct Google reviews (Private Google API)
Respond to Google reviews (GMB integration)
Microsite (Google Maps & reviews integration)
Manage Directory Listings
We secure your business listings across 50+ sites
Monitor Your Reviews
Monitor reviews from one comprehensive dashboard
150+ sites
15 sites
3 sites
2 sites
New review alerts – instant, daily and weekly
Via Email
Via SMS
Filtered by review source
Filtered by review ratings
Role-based dashboards and custom alert routing at corporate, regional, branch level
Custom hierarchies for regions, locations, products, ratings, sources, and employees
Review Generation
Create and track goals for review volume
Get new reviews online – on 3rd party sites and on Internet Reputation Protector
Review request automation
Integration with 1000+ apps, CRMs, PMSs
Develop and Manage Campaign Automated Workflows
Create automated workflows for review request campaigns
Create Automated Campaigns
Instant campaign
Drip campaign
Create and Manage Campaigns for Review, Customer Experience, Surveys and Promotions
Reviews
Customer Experience Score
Surveys
Promotions
Create custom HTML templates to precisely match your branding
Manage Online Reviews
Respond to reviews on third-party sites directly from one dashboard
Review Response Templates
Auto-respond to reviews
Tag employees to reviews to manage performance
Market 5-Star Reviews
Custom microsite showcasing business information, Internet Reputation Protector reviews, Webchat. The microsite is integrated with Google maps and Google reviews
Google seller ratings: Display 5-star ratings in Google Adwords campaigns
Showcase reviews on your business website via iFrame or API
Auto-share reviews on Facebook and Twitter
Manage All Customer Communication
Unified inbox for 2 way communication for online web chat, facebook messenger and text messaging
Detailed Review & Customer Feedback Reporting
Employee leaderboard
Reviews and ratings over time, by custom hierarchy
Reviews and ratings over time, by location
Customer satisfaction over time, by location
Reviews and ratings by source
Net promoter score (NPS)
For surveys
For 3rd party reviews & social media posts
Visitors traffic report
Download reports in Excel / PDF
Create and manage customer database
Get new private reviews via text, image, and video
Text reviews
Image & video reviews
Share reviews to social channels
Our Customers Love Us
Your entire team is fabulous! I have been incredibly pleased and honored to work with you all. Great leadership starts at the top!