Internet Reputation Protector
All-in-One Reputation and Communication Solution
Manage Your Online Reputation and
Stay Connected with Your Customers
Your one-stop shop to position, promote, and protect your business
Never lose a customer over poor online reviews or slow response times. Our Internet Reputation Protector makes it easy to manage your reviews, customer communication, directory listings, and more with simple yet powerful solutions. The Internet Reputation Protector improves two key aspects of your online presence – reputation management and customer communication.
Get Your Online Performance Score
Your Online Presence on
50+ sites
Your Local Ranking
on Google
Your Online
Reputation Score
Customer Communication Solutions
Tired of being lost in long customer conversations? Our platform allows you to conveniently manage your customer engagements in one organized spot. Threaded conversations ensure that all team members remain on the same page as the customer journey progresses.
Make use of channels such as text, Google, Instagram, Facebook, Webchat, and more for an easier and more successful connection with your customers. Buh-bye phone calls and hello higher conversions!
Text Messaging
Receive all your customer messages in
one inbox
Stay Informed
Threaded conversations allow for all team members to stay up to date throughout the customer journey.
All In One Inbox
Manage conversations and customer experience from the same inbox.
Connect
On-the-Go
Our mobile app provides real-time updates so you can engage and respond quickly to your customers.
Ready to Use
Templates
Easily and quickly respond to reviews with templates.
GMB, FB and IG
Messaging
Chat with customers over Google, Facebook, and Instagram messaging.
Receptionist
Receptionist answers your calls for you when you can’t get to the phone in time. Eliminate phone tag and turn missed calls into new opportunities.
Webchat &
Video Chat
Get new business in real time from
your website
Lead
Management
Each conversation gathers a name and a phone number, so you can focus on closing the deal instead of collecting contact details.
Video Chat
Start video calls instantly on any device, from one inbox.
Live Chat
Engage your website visitors in real-time.
Chatbot
Our chatbot automatically answers FAQs, freeing up your team’s time.
Mass Texting
Send Text Messages to a Large Number
of Contacts in One Click
Schedule
Send out texts to be delivered on a set date and time, or over a period of time.
Reporting
Get real-time data on all your text messaging with advanced analytics.
Contact List
Easily upload your contacts in bulk or integrate with your CRM.
Add-on feature starting at $189/mo for 2,000 text/mo • Available only with the Professional Plan
Reputation Management Solutions
As a business owner, your reputation is everything. And with Internet Reputation Protector Reviews, you can rest assured that your reputation is in good hands. With our automated and intuitive platform, generating and managing reviews has never been easier. Whether you’re looking to build your reputation, grow revenue, or deliver exceptional customer experiences, IRP has everything you need under one roof.
Review
Management
Easily collect and manage more
customer reviews
Monitor
Access all your customer reviews, from every source, in one dashboard.
Generate
Easily collect more reviews with automated email and text campaigns.
Promote
Automatically share your reviews across channels.
Directory Listings
Management
Promote your business in 50+
top directory listings
Manage
Easily secure, manage and monitor your business information.
SEO
Rank higher and accurately in search engine results.
Voice Search
Maximize your chances of appearing in local voice results on virtual assistants like Google Assistant, Siri, Microsoft Cortana, and Alexa.
Ticketing
Assign tickets to employees for
quicker replies
Ticket
Management
Resolve problems proactively by assigning support tickets for reviews.
Real Time Alerts
Notifications are sent to specific employees when a new ticket is assigned and each time its status changes.
Reporting
Track issue resolution and measure employee performance with detailed service reports
Add-on feature starting at $75/mo • Available only with the Professional Plan
Text Message
Surveys
Fix problems before they arise
with customer surveys
Engage
Easily design custom surveys that engage customers in real-time.
Measure
Customer experience, employee satisfaction, and more.
Transform
Turn feedback into improved experiences.
Add-on feature starting at $75/mo • Available only with the Professional Plan
Insights
Stay ahead of the competition
Compare
Get the same insights into your competitors’ customers that you have for your own.
Identify
Determine the root causes driving sentiment for reviews, social media comments and survey responses.
Capture
Benchmark strengths and weaknesses and identify opportunities to gain new customers.
Add-on feature starting at $75/mo • Available only with the Professional Plan
Social
Maximize your social media reach
Promote Your 5-Star Reviews
Transform excellent reviews into compelling social posts that generate even more attention and engagement.
Create Engaging posts
Design professional content complete with images, emojis, hashtags, and links.
Track Performance
Measure content, social reach, engagement, and audience growth uncovering trends you can use to optimize your social strategy.
Add-on feature starting at $109/mo per location • Available only with the Professional Plan
Internet Reputation Protector integrates with the apps you use.
By connecting IRP to the tools you are currently using, you can simplify the process of customer experience management. IRP’s integration with over 3,000 software systems makes it easy to obtain new reviews, increase visibility on the web, improve efficiency, and boost profits.
The Ultimate Solution to Improving Your Online Customer Relations
By combining our reputation management and customer interaction solutions, we’re able to offer everything you need to enhance your online customer relationships in one affordable package. We’ll make sure customers are attracted to your website, engaged by your services, and delighted with their experience. Don’t worry about spending extra time and resources finding reviews and communicating with your customers - we’ll help streamline the whole process so you can make more sales and satisfy your customers easily and automatically.
View Plans & Pricing
Standard
Reputation Management
$209
Per Month, Per Location
$219 one-time setup
$2,149
Per year, Per location
No setup fee
What You Get:
- Secure Top 50+ Directory Listings
- Monitor and Collect Reviews:
- Send Review Requests by Email or Text
- Receive Instant Email, Text, or App Alerts When You Receive a New Review
- Respond to Google & Facebook Reviews from the Dashboard
- Customize Your Dashboard:
- Branded Review Request Invitations
- Add Custom Fields to Contact Information
- Organize Your Customers by Tags for Easy Sorting
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*Coming soon: Google and Instagram Messaging Integration!
Professional
Reputation Management + Interactions
$319
Per Month, Per Location
$329 one-time setup
$3,309
Per year, Per location
No setup fee
What You Get:
- Secure Top 50+ Directory Listings
- Monitor and Collect Reviews:
- Send Review Requests by Email or Text
- Receive Instant Email, Text, or App Alerts When You Receive a New Review
- Respond to Google & Facebook Reviews from the Dashboard
- Customize Your Dashboard:
- Branded Review Request Invitations
- Add Custom Fields to Contact Information
- Organize Your Customers by Tags for Easy Sorting
- Customer Communication Management:
- One Unified Inbox from Multiple Platforms
- Assign Conversations by Department or Employee
- Threaded Conversation History
- Communication Platform Integrations:
- Webchat
- Video Chat
- Text Messages
- Facebook Messenger
- Instagram Messaging
- Google Messaging
Explore Our Add-Ons
- Appointment Confirmation & Reminder Text Messaging Templates $79 one-time
- Customizable Surveys $75/mo
- Mass Text Messaging Starting at $189/mo – per location
2,000 texts per month - Benchmarking & Insights $75/mo
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- Customizable, ready-made templates for your business.
- Service reminder and appointment confirmation templates complete with branded graphics and text.
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- Build your perfect survey with a wide choice of question types and advanced display logic. Collect feedback on products, services, and overall experience from your customers.
- Turn surveys into convenient text conversations or lead to a separate, ready-built landing page for long-form surveys.
- Send surveys to customers via email, text, social media, or host it on your website.
- Automatic reports, sentiment analysis, and actionable insights can be sliced and diced by time, by location, and much more.
- Easily send text messages to 200 customers at once
- Send up to 2,000 texts per month for each business
- This feature can be used to advertise promotions and make announcements
- Humanize big data to understand the sentiments expressed in feedback and improve operations at the location and corporate level.
- See how your stack up against your competitors – Compare sentiment for products and services against industry leaders at a brand, national or local level.
- Analyze your competitors’ reviews from hundreds of review sites and social platforms so you can identify and track trending topics.
- Evaluate your relative performance using the same categories and sub-categories you create for your own business insights, then drill down into specific topics, keywords, and adjectives driving customer sentiment.
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Compare Plans
The Pool Marketing Site has crafted a complete solution to bridge the communication gap between your business and your customers. We offer more features at a fraction of the price of other comparable services!
We can help you collect more online reviews and manage your directory listings. And, for the first time ever, we’re bundling in our brand new text messaging and web chat program!
Standard
Professional
Premium
Directory Listings
We secure your business listings across 50+ sites
Review Monitoring
Monitor reviews from 250+ sites from one dashboard
Receive instant or daily review alerts via email or SMS
Set alerts based on review rating, review source, keywords
Review Generation
Automatically get new reviews via SMS, MMS, email, website, kiosks
Get new reviews on third party review sites or your own website
Integration with 1000+ apps, CRMs, PMSs
Direct Google Reviews – private API integration with Google
Create and track reviews goal on individual or all review sites
Review Management
Respond to reviews on third-party sites directly from one dashboard
Review Response Templates
Auto-respond to reviews
Automatically flag reviews with spam or slander
Bulk review management using review tagging and ticketing
Tag employees to reviews to manage performance
Review Marketing
Internet Reputation Protector microsite showcasing business information, and reviews
Microsite ranks on Google search
Google seller ratings: Display 5-star ratings in Google Adwords campaigns
Showcase reviews on your business website via iFrame or API
Auto-share reviews on Facebook and Twitter
Campaigns
Create campaigns for reviews, customer surveys, and promotions
Create automated workflows, drip or instant campaigns
Create custom HTML templates to match your brand and voice
End-to-end conversion funnel report
Reporting
Reviews and ratings over time, by source, by location, by custom hierarchy
Customer satisfaction over time, by location
Net promotor score (NPS) for surveys, 3rd party reviews
Employee leaderboard
Visitors traffic report
Download reports in Excel / PDF
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Enterprise Features
Role-based dashboards at corporate, regional, branch level
Custom hierarchy and filters – regions, locations, products, employees
Create your own user experience by integrating our REST APIs
Setup custom user roles & role-based permissions
Execute bulk operations via UI or excel for 1000s of locations, users
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Customer Communication Management
Unified inbox for web chat and 2-way texting
Initiate and archive conversations
Receive emails alerts and push notifications
Capture and turn website visitors into leads with web chat
Customized chat window to match your website
Enable chat for multiple websites and locations
Chat in real-time with customers while they are on your website
Web chat automatically respond to frequently asked questions about your business
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Easily send text messages to 200 customers in one go
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Customer Surveys
Create surveys for customer, employee, product, brand experience
Mix and match multiple question types
Add advanced skip and display logic to increase question relevance
Distribute surveys via Email, SMS
Net Promoter Score (NPS) survey reporting
Include 3rd party review request within survey
Reply to survey respondent via email
Convert survey responses into service tickets
Role-based survey response alerts for locations and teams
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Reviews Support Ticketing
Create support tickets from reviews, social mentions, surveys
Assign tickets to employees, track issue resolution
Receive email alerts for service ticket creation and updates
Advanced reporting to track ticket resolution
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Data Insights
Analyze customer feedback trends
Understand what’s working, what needs attention
Location analysis – understand relative operational performance
Create and manage custom categories and subcategories
Edit snippets – refine insights based on business priorities
Download insights as Excel / PDF reports
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Compare Internet Reputation Protector vs Podium, Reputation and Yext
Internet Reputation Protector
Podium
Reputation Management
Boost Google ad performance with Google Seller Ratings
Manage business listings for all locations
Save time with automated review responses
Minimize bad reviews with “Direct Feedback” button
Share and showcase reviews on social media
Turn reviews into customer referrals
Lead Generating Products
Manage business listings from a single dashboard
Schedule appointments, send reminders, and confirm with customers
Send automated referral campaigns
Schedule and manage social posts across locations
Internet Reputation Protector
Reputation
Time to Value & Integrations
Go live in weeks, not months
Advanced, flexible, and affordable integrations
Automation & AI
AI-assisted review responses
Auto-responses for 3rd-party reviews
Webchat including live chat and AI chatbot
Send an automated referral request after every review
Experience Score for each customer
Customized sentiment analysis with Insights
Customer Success & Support
Dedicated success rep for every customer
Internet Reputation Protector
Yext
Reputation Management
Premier Google partner
Google Seller Ratings certified partner
Generate reviews on Google, Facebook, and 200+ other sites
Effortless review process for customers
Share and showcase reviews on social media
Turn reviews into customer referrals
Messaging & Communication
Manage all conversations in a single inbox
Two-way texting
Message on Facebook, Instagram, and Google
Video chat
Voicemail transcriptions
Our Customers Love Us
Your entire team is fabulous! I have been incredibly pleased and honored to work with you all. Great leadership starts at the top!